REFUND POLICY

Last Updated: 29/01/2026

This Refund Policy outlines the terms under which Parcheggio Milano di Milano Giovanni (“we”, “us”, “our”) manages cancellations and refunds for services booked via our websites parkingpositano.it and positanorentascootermgm.com or through third-party platforms.

By booking a service with us, you acknowledge and agree to the terms described below.

1. GENERAL CANCELLATION POLICY (The “48-Hour Rule”)

We understand that travel plans can change. To offer flexibility to our customers, we apply the following standard cancellation policy for both Parking and Scooter Rental services:

• Free Cancellation: You are entitled to a full refund (100%) if you cancel your reservation at least 48 hours before the scheduled check-in or pick-up time.
• Non-Refundable: Cancellations made within 48 hours of the scheduled service start time are strictly non-refundable.

To request a cancellation, please contact us via email at info@parkingpositano.it including your Booking ID and Name.

2. SCOOTER RENTAL: SPECIFIC CONDITIONS

In addition to the general policy, specific conditions apply to scooter rentals due to safety and operational reasons.

2.1 Lack of Driving Skill (Safety Policy)

The safety of our customers and others on the road is our top priority.

• Upon vehicle pick-up, we may request a short test drive to verify your ability to operate the scooter.
• NO REFUND: If, in the sole judgment of our staff, you demonstrate that you are unable to drive the scooter safely (e.g., balance issues, inability to use brakes/throttle correctly), we will be forced to cancel the rental contract immediately. In this scenario, no refund will be issued, as the vehicle was reserved exclusively for you and removed from our inventory.

2.2 Invalid Documents

• NO REFUND: If you arrive to pick up the scooter without a valid Physical Driving License (and International Driving Permit if required for non-EU citizens), we cannot legally release the vehicle. The reservation will be treated as a “No-Show” and is non-refundable. Photos or copies of documents are not accepted.

2.3 Early Return

• NO REFUND: If you decide to return the scooter earlier than the scheduled drop-off date/time for personal reasons, no refund will be given for the unused time.

3. CAR PARKING: SPECIFIC CONDITIONS

3.1 No-Show

• NO REFUND: If you fail to arrive at the parking facility on the booked date, your reservation will be considered a “No-Show” and no refund will be issued. The spot was held specifically for your vehicle, preventing other sales.

3.2 Wrong Vehicle Size

• If you arrive with a vehicle larger than the category booked (e.g., you booked “Small Car” but arrive with an SUV), we will do our best to accommodate you.
• You will be asked to pay the price difference on-site.
• If we cannot accommodate the larger vehicle due to lack of space, the standard cancellation policy applies.

4. WEATHER POLICY (Rain & Storms)

The Amalfi Coast weather can be unpredictable. Here is how we handle weather-related issues:

• Light Rain/Cloudy: Light rain or cloudy weather does not constitute grounds for a full refund. We provide raincoats/ponchos for scooter rentals.
• Dangerous Conditions (Force Majeure): In the event of heavy storms, hail, or dangerous weather warnings issued by local authorities that make driving unsafe:
  1. We will offer to reschedule your booking to different dates (subject to availability).
  2. If rescheduling is not possible, we will offer a full refund.
• The determination of “dangerous conditions” is at the sole discretion of Parcheggio Milano staff.

5. RIGHT OF WITHDRAWAL (Exemption)

According to Article 59 of the Italian Consumer Code (D.Lgs. 206/2005), the “Right of Withdrawal” (the standard 14-day cooling-off period) does not apply to contracts for the provision of accommodation, transport, car rental services, or leisure activities if the contract provides for a specific date or period of performance.
Therefore, once the 48-hour cancellation window has passed, the booking is binding.

6. REFUND PROCESSING

• Method: Refunds will be processed using the original payment method used for the booking (Credit Card, PayPal, etc.).
• Timing: Once a refund is approved by our team, it may take 5 to 10 business days for the funds to appear on your statement, depending on your bank or credit card issuer.

7. CONTACT US

For any questions regarding cancellations or refunds, please contact us:

PARCHEGGIO MILANO di Milano Giovanni
Via Pasitea, 280-282 – 84017 Positano (SA)
Email: info@parkingpositano.it
Phone: +39 089 87 57 36